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Journeys customer service3/8/2024 ![]() I was also told if I had notified them by the 7th they could have changed my refund to put it back on debit card. I will never order anything from journey again. Now I'm out $175 two weeks before Christmas and had to find somewhere else to order my daughters big gift. To top it all off instead of just sending me a refund on the debit card I used, they have started the process of sending a me a check that will take 2-3 weeks to recieve. I was not notified about the cancelation, never recieved an email with my order number either. I contacted customer service through text (a nice service offered) and was told that my order was canceled on the 4th of December due to being out of stock. 11 days later and I still haven't received the shoes. I was told they had 8 left in stock so I took care of it the same day. I was told the fastest way to handle this was to go in store and return them and reorder. It wasn't even the correct color or size. I received a box on the 29th that was beat up and only had one shoe in it. I ordered a pair of birkenstocks on the 22nd of November. ![]() However, the process of ordering and shipping to my house has been terrible. The customer service I received instore was wonderful - 5 stars. I'm not one to normally write negative reviews but am so disappointed and want others to know my experience before purchasing things that need to be shipped. Why? Because the customer has now started to build an emotional engagement based upon having a fun experience.Only one shoe came, they canceled my order with no communication! Therefore, a company introducing service pricing options once the customer has already engaged with the service can be beneficial. During the subsequent stages of the sticky journey, the customer can enter and leave the service freely. Examples include fitness programmes, life-style media, and content sharing networks, like Instagram. customer is seeking challenges, fun, unpredictability and thrills.encourage repeat purchasing through predictability and ease.Service prices and purchase options are presented up front to customers at the very beginning of the purchasing process. encourage purchases during commencement of the smooth journey.Examples include hotels, buying coffee, or tiresome tasks, such as buying insurance. customer is motivated by ‘getting the job done’.The differences between the smooth and sticky journey models Customer journey management is an approach that enables CX pros to manage, monitor and optimize omnichannel customer journeys by aligning customer goals with business goals. Service providers are encouraged to incorporate aspects of both journeys into their service provision to increase their competitiveness and profitability. ![]()
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